1. The store will deliver the products purchased through the site to the address in Israel specified by the user when placing the order.
2. We do everything in our power to deliver the shipment as quickly as possible. Delivery times are between 7 -10 working days. Usually before! (Due to the security situation, there may be longer delivery days due to operational loads)
3. A tracking notification about the shipment will be sent as soon as the delivery company collects the package, so you can know where it is at any given moment.
4. You can place an order for self-collection from our store at 93 Hashmonaim Street, Tel Aviv
5. The delivery of the products to buyers "by registered mail" will be in accordance with the Israel Post policy
6. The possibility of ordering from the site is limited to areas in accordance with the map of the distribution areas of the delivery company or Israel Post. For a list of delivery destinations: Courier to the house In all other settlements throughout the country, delivery is in accordance with the postal distribution procedure in the settlement.
7. The site will operate to deliver the order for the products for which the consideration has been paid in full using the user's credit card to the address specified by the user according to the terms specified on the site when placing the order.
8. The site will not be responsible for any delay or delay in delivery and/or non-delivery caused by force majeure and/or events beyond its control, including strikes, shutdowns, logistics delays, security incidents, and the like. In any case, due to force majeure and/or any event beyond the control of the site or anyone on its behalf, it will not be possible to manage the site properly and/or deliver the products, including computer malfunctions, malfunctions in communication systems. The site will be entitled to cancel the transactions and contracts at its discretion.
9. Shipping cost*:
*Free home delivery for purchases of 500 NIS or more
*Purchases worth less than 500 NIS: Home delivery 40 NIS
10.Returns and Exchanges:
It is very important to us that you are satisfied with your choice or the gift you received!
If you decide to return an item and would like to receive your money back, the refund will be made from the moment the product is returned to the store in accordance with the credit card company guidelines.
The credit will always be made under the same conditions under which the transaction was charged and the payment method from which the transaction was made
You can exchange the product in our store at 93 Hashmonaim Street, Tel Aviv or send the product "by registered mail" only to: Tuscani Bags, 93 Hashmonaim Street, Tel Aviv, PO Box 52546, ZIP Code 67133
If you are interested in sending the product with a courier: We can send a courier to your home to collect the product. The cost of collecting the product and returning it to us to the store will be at the customer's expense.
11. Transaction cancellation and product return policy:
The provisions of this section are subject to the Consumer Protection Law 5741 1981 (hereinafter the Law)
The customer has the right to cancel the order placed in each of the cases and under the following conditions:
*Cancellation of the order before it is sent will give a full financial credit for the transaction.
*In the event of cancellation of a transaction after the product has been sent and after receipt of the product In our store, a credit will be given to offset the shipping and handling fees (60 NIS), provided that the product(s) was returned without use and/or defect and/or damage and with the notes on it as received.
*If the product was returned other than as stated in this section, no credit will be accepted.
*The site and/or someone on its behalf has the sole discretion regarding the returned product.
*Unused product(s) can be returned in the original packaging within 10 days of receiving them.
*Cash credit is conditional on a time limit of up to 30 days from the date of the credit transaction
*Contact us regarding the return of the product: Tel: 0505-622322 :0545-853353 Contact us